// For BPO operators · Bilingual EN/ES
Forja is a senior fractional engineering team for BPO companies. We build the dashboards, automation, and client-facing systems your operation needs to scale, by project, without the cost curve of an internal team.
Month-end reporting takes your sharpest people three days, and the client still asks why the numbers moved.
→ reporting that runs overnight
Critical operations data lives in forty spreadsheets, and one broken formula goes unnoticed for weeks.
→ one live source of truth
A new client means a new ramp, a new report format, and the same scramble as last quarter.
→ onboarding on rails
You can afford serious engineering by project. Carrying a full internal team is a different conversation.
→ senior team, project pricing
Four builds that show up in nearly every BPO engagement, scoped to your clients and your SLAs, starting with whatever hurts most.
Occupancy, SLAs, and quality per client in one view that updates overnight. Your team walks in to clean numbers instead of building them.
The reports that eat your week build and send themselves on schedule. Data moves between systems without a person carrying it.
Portals and platforms that match the quality of your service, built for how your operation actually runs instead of how a generic SaaS assumes it does.
Sourcing-to-seat pipelines with AI matching inside, and QA coverage across every interaction instead of a weekly sample.
Recruiting operationsUS-LATAM Emerald Inc. connects US companies with top LATAM talent. Forja built the recruiting portal their operation runs on, with AI matching candidates to open roles and AI agents working each stage of the pipeline. Their team manages outcomes while the system moves the volume.
“Emerald cut candidate delivery from 7+ days to 48 hours without hiring more recruiters.”
The fractional model: the same idea as a fractional CFO, applied to the systems your operation runs on, without building a department.
The engineer who scopes your operation is the one who answers your messages. No account-manager relay, no context lost between calls.
The highest-impact build lands first, usually reporting or the live dashboard. You see working software before the bigger pieces start.
Systems, data, and dashboards live in your accounts. If we ever part ways, your operation keeps running without us.
Engagements start within two weeks.
A senior engineer walks through your operation with you. No prep needed on your end, and you keep everything we map.
Where the manual hours concentrate across your tools and workflows.
The builds that pay back fastest, in order.
What we would build first, how long it takes, and what it needs from your team.
Free · no obligation · useful even if we never work together
The 30-minute session is free. After it, every engagement is scoped to the project, with clear numbers in front of you before any commitment. If the math does not work for where your operation is today, we say so in the session.
The first build, usually automated reporting or a live dashboard, lands within the first weeks. Larger systems layer in over the following months, each one shipping value as it goes.
Most failed builds start from what the vendor wanted to sell. We scope from how your floor actually runs, with a senior engineer in the room from the first conversation, and you see the plan before anything gets built.
We build on what you have. When a tool genuinely needs to change, we explain why, show the numbers, and handle the transition ourselves.
The session takes 30 minutes and leaves you with a map of your operation either way.